Meet Life Street's leaders.
Passionate, empathetic and dynamic — one of the most experienced teams in the world of EAPs, employee mental health and psychological wellbeing.
Our senior team leads program strategy, client partnerships, and clinical governance. Being psychologist-owned and -led means professional expertise and standards underpin everything we do.
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Founder & CEOPaul Flanagan
Paul is leading change in the EAP industry, with 30 years of experience building one of the largest and most respected EAPs in Asia-Pacific. He is a founder and past President of the Employee Assistance Association and has served on the Board of the Australian Psychological Society for the past three years. A Registered Psychologist with a Master's degree in Clinical Psychology and Honours degree (First Class) in Psychology — Life Street's unique approach is based on Paul's vision and our leadership team's commitment to making a real impact across the employee population.
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Head of Customer Experience + ProgramsGail Laffer
An accomplished senior leader with over 20 years' experience in EAPs globally and in Australia. Gail has a Master's degree in Social Work from Chicago and has held senior positions focused on program and product development, strategic account management and managing teams. On board from day one at Life Street, her unique blend of clinical and consulting experience — along with deep HR/L&D/clinical knowledge — helps her team deliver exceptional results while contributing to Life Street's program and technology development.
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Head of Clinical ServicesJulie Sim
Over 30 years of clinical and counselling psychology experience, with a strong business and management background. Julie is a skilled practitioner supporting clients, coaching managers and providing supervision to Life Street's clinical team. Registered Psychologist with an MBA, Fellow of the AICD, member of the Psychologists' Panel of Assessors for the Queensland Government, Non-Executive Director for Relationships Australia, and post-graduate lecturer. Experienced across CBT, neuropsychological psychotherapy, systems-based couples therapy, and trauma / critical incident management.
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Head of OperationsDimity Stevens
A highly skilled Operations Manager who brings a wealth of knowledge to our team. Dimity is an experienced EAP Program Manager who has worked both internally in organisations as a stakeholder and externally as a provider. That experience, coupled with her safety and nursing background, gives her a deep understanding of employee and employer needs. As a previous owner of her own SME, Dimity understands project management, customer engagement, operations and program integration. She holds a Graduate Diploma in Occupational Health & Safety, an Advanced Certificate in Occupational Health Nursing, and a General Nursing Certificate.
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Head of Digital ExperienceKerry Wallace
Digital Engagement is a key ingredient in the Life Street experience. With over 11 years of business operations experience and a deep understanding of Life Street's digital footprint, Kerry is responsible for creating and managing digital content that hits the mark. Proficient across design and content platforms, systems development, data management, analytical reporting and IT. Her mindset of service excellence, innovative thinking and advocacy brings a creative, energetic and professional touch to her work. Kerry holds a Diploma of Business Management and Diplomas in Design and UX.
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Head of MarketingCharlotte Ward
An experienced marketing leader with more than 12 years across a range of organisations. Her work centres on supporting business outcomes through thoughtful use of branding, media, content, and broader marketing activities, guided by insights and research. Charlotte combines strategic thinking with practical execution, applying data-informed and methodical approaches to strengthen marketing effectiveness.
We created the Proactive EAP® because, while EAPs do good, they needed to change significantly to better support many more employees and the organisation.
Paul Flanagan — Founder & CEO, Life Street